overall, would recommend it, but with some caveats
Here are the pros…
The guides are terrific
The bikes are in good condition, even though we had one break. I think generally speaking, they’re well maintained
The support vehicles, the “superjeeps“that can go anywhere, are certainly useful to have access to when they’re needed, especially if somebody needs a “rescue“ or a “bike swap“
Iceland is great, but not sure the operator gets credit for that other than figuring out some pretty good routes, and certainly the beauty of the riding is pretty terrific
caveats for people booking to consider
Some of accommodations are mediocre at best and vary quite significantly. for what you’re paying, as a group at least, it feels below standards. sure, sometimes you’re in remote locations and maybe it’s the best that could be found, and that’s okay, but be aware
Be sure you know exactly what you’re getting yourself into lodging wise. Set your expectations and perhaps have some conversation with the operator about where you’re going to be staying and making sure it’s up to your standards or understanding when it’s not going to be
Speaking of, booking accommodations that they have not personally laid eyes on is just not acceptable. we ran into a total snafu at what can only be described as a youth hostel and we had to basically ride in the middle of the night to find somewhere else to stay. to their credit, they fixed it when we described it as unacceptable. But it would’ve been better to have avoided it in the first place.
when a rider has an injury and has to be taken to a hospital, you would just sort of expect some sort of follow-up messaging to ask if they’re OK. There was none.